Straightforward start but slightly steep learning with training
Using the WFHI training and onboarding was a straightforward experience, more or less as I expected. It took me about a couple of weeks to get comfortable with the dashboard, dialing tools, and the database feature, which felt reasonable given the number of little details you have to learn. The onboarding flow was well paced—neither rushed nor too drawn out—as I was guided through each phase. I did have a small reservation regarding the automatic updates during the early days; occasionally they would install changes that altered how some calling functions behaved, which required me to adjust my workflow somewhat. Still, that was balanced out by the clear telephonic support and prompt responses to my queries. The sign-up and payment procedure was seamless, and invoices came on time with clear breakdowns. All in all, my verdict is that WFHI helps you get running remotework software efficiently though with a minor adjustment period, especially if you want to use the more complex features. I feel confident I can use the software effectively going forward.