Straight up, WFHI support ne mera kaam bigaad diya
Yaar, main kya kahun, jab se maine WFHI ka software use karna shuru kiya, support experience bas poor hi tha. Jab bhi kuch gadbad hoti thi, toh unka response slow aur unclear hota tha, matlab samajh hi nahi aata tha ki kya problem hai. Dialer work karte waqt baar-baar hang hota tha, maine telephonic support ko baar-baar call kiya, par unke instructions confusing the, aadat se hatkar fancy terms use karte the jo mujhe samjh nahi aai. Training bhi jyaada practical nahi lagti thi, aur onboarding flow mein mujhe lagta hai ki zyada explanation chahiye tha. Invoicing aur payment bhi timely handle nahi hui, delays hote rahe. Mera kaam toh ruk gaya pura, jis wajah se frustration badh gayi. Overall, ye product mere liye kaam ka nahi tha aur main suggest nahi karunga kisi ko. Simple hi bolu toh, experience bahut frustrating raha, aur support waale mera help nahi kar paye.