Straight answer about training and onboarding
You need to improve how easy it is to find what you need during the training and onboarding process. Some parts worked well – like the automatic updates and the call dialer setup were relatively straightforward once I found them. However, other things, such as navigating the database feature or understanding payment details, weren’t as intuitive. I found myself searching through different modules repeatedly, which slowed me down. The training material has useful insights but could be arranged more clearly. Onboarding flow made sense mostly but you should consider making it simpler with fewer steps or better navigation aids. Overall, I think it’s a mixed experience because certain features are accessible and clear, but others need a better layout for learning. Until those improvements take place, the experience remains average in terms of ease and efficiency.