Still wish help was less needed
Honestly, I find myself needing to call support every time I set up a new feature or tool. They’re always helpful and patient, but I really wish the documentation or onboarding flow was clearer so I wouldn’t have to keep explaining the same issues. The training covers a lot, but whenever I want to use new calling tools or try the dialer for different workflows, I hit the same stumbling block. It feels like I’m repeating myself when I ask for guidance. I hope in future sessions, there can be more emphasis on in-depth troubleshooting or self-help options, so I don’t rely so much on telephonic support. I really appreciate the priority assistance when I can get it, but having to reach out every single time is a bit exhausting. Still, I do plan to use their services again because the software itself fits my remote workflow well; I just wish the process left less need for repeated help calls. So for now, I expect I will keep needing their help until some updates improve clarity and user independence.