Still unclear when I finally got it
At first, I really struggled with the wording and labels used in the support materials and on the dashboard. The terms didn’t always seem to connect clearly with the functions I expected, which led to a lot of guesswork. On the plus side, the basic guidance in the training was somewhat helpful and the support team tried to be patient when I called. However, their explanations sometimes added to my confusion as they used the same unclear terms aloud that I had trouble with in the written interface. After several attempts and hours spent fumbling through the database and dialing tools, there was a moment when it finally clicked — not because the language suddenly got clearer but because I forced myself to relate the terms to what actually happened when I clicked. That realization helped move me beyond the roadblocks, but it felt like a personal breakthrough rather than something the support communication directly caused. While I can acknowledge some parts were fine, overall, the choice of words and labels was a frustrating barrier to using the software confidently from the start.