Still unclear after all the training sessions
I have tried going through the training and onboarding process multiple times, hoping it would finally click, but honestly, it still hasn't. The training sessions seemed rushed, and the explanations for some of the core software features didn’t quite land for me. When it came to using the dialer tool, I found it confusing and didn’t feel confident without hands-on guidance. I doubt I’d be able to go through it again without needing substantial help because the steps were not intuitive enough. The automatic updates also changed some of the things I was familiar with, which only added to the confusion. Telephonic support was provided, but it didn’t fully address my concerns, and sometimes I felt like I was repeating myself. Even though the sign-up and invoicing processes were straightforward, that clarity didn’t extend to the training. I’m not sure if the training material fits everyone’s learning style, and for me, it just didn’t stick. I anticipated that after several sessions I’d be able to handle the software independently, but instead, I still feel like I need more assistance the next time. Overall, it was a weary experience and I’m not optimistic about managing this without further help in future.