still struggling to fully grasp the billing details
I found the billing explanations with WFHI kind of confusing on the whole. At first, the invoice emails seemed clear enough but certain charges weren’t properly detailed, which made me pause and question what exactly I was paying for. On the plus side, the payment portal itself was user-friendly and easy to navigate, so that part didn’t add to my frustration. However, the lack of clear, plain-language guidance about recurring charges and update fees was a real drawback. I tried using telephonic support to clarify these points but still felt the answers were sometimes vague or incomplete, which didn’t help my confidence. The automatic updates didn’t seem to reflect well in the billing section, so it was tricky to connect changes in the software with their financial implications. Overall, while the system wasn’t impossible to use, it took longer than expected before I really felt like I understood my billing situation. I wish the clarity had come earlier to avoid ongoing doubts.