Still not sure I’d want to call support next time
I felt hesitant after using the telephonic support to say I would rely on it again next time. The support team was polite and generally knew what they were talking about, so that part was fine. But sometimes the explanations felt rushed and I was left with some doubts about the steps I needed to follow in the software, especially regarding the database features. I also noticed that during busy periods, the wait times for getting through to someone could extend, which wasn’t ideal. My small reservation is that while the support does provide basic help, I’d hesitate to depend on them for more complex questions or urgent issues because the communication wasn’t always fully clear or detailed. Since the software keeps updating, I worry I might need consistent, reliable help which I’m not confident I will get every time. That said, the invoicing and payment processes went as expected without needing to call support, so for those aspects it worked out well. Overall, I’d say the support is usable but not something I’d count on fully in the future.