Still not quite confident after the onboarding
The training and onboarding experience had its ups and downs, leaving me somewhat uncertain by the end. Initially, the sessions were informative, covering the basics of how to use the calling tools and manage the database feature. The video tutorials were decent in explaining the workflow setup, and the step-by-step materials helped reduce confusion. However, the pace seemed a bit rushed as fewer examples were shared for more complex tasks, which made me hesitate about applying them independently. I also noticed that a few key updates introduced automatic changes to the tool that weren’t covered in the training, adding to my uncertainty. I did appreciate the access to telephonic support, though responses sometimes lacked depth, so I ended up figuring out some parts on my own. Overall, I’d say I gained a foundational understanding but wouldn’t describe myself as fully confident in navigating all the software features just yet.