Still not confident enough with the system
By the end of the training and onboarding process, I did not feel fully confident using the WFHI platform. While the sessions provided useful information about the software features, the amount of content covered felt overwhelming in the time allowed. Some of the steps in onboarding seemed rushed, and I struggled to grasp how to effectively use the database and calling tools on my own afterward. Admittedly, the support was friendly but I found waiting times longer than expected when I sought help by phone, which added to my uncertainty. The automatic updates sometimes changed interface elements, which was confusing without specific notices during the training. Despite positive intentions from the trainers, I still feel I need additional practice and guidance before I am comfortable running remote workflows with the WFHI software without hesitation or frequent assistance.