Still not completely reassured at the end
I have to say, I started off pretty optimistic about how the support and communication with WFHI would go, especially since I thought they'd be straightforward and quick. But as the calls progressed, I found myself going in circles sometimes with the solutions they offered, which lowered my confidence. They did provide telephonic support which was fine in theory, but I was often passed around before anyone really knew the exact problem. The one positive was that the automatic updates seemed to work smoothly, which meant the software itself wasn't an issue. After a couple of sessions, I still felt uncertain about the clarity of some features and whether I could quickly resolve issues if they came up. It felt like the communication loop was open, but not quite strong enough for me to feel completely confident about using the software independently. In the end, the support was mediocre, with frequent waits and vague answers that made me question if I could rely on them during critical tasks on the dialer or database features. So yeah, not the confidence boost I was hoping for after investing time and money.