Still need help next time despite trying it once
I tried WFHI’s software and training with the hope of managing a remote workflow better. Unfortunately, the experience did not meet my expectations primarily because I found the user interface confusing and the order of onboarding steps unclear. Signing up involved multiple steps, but there seemed to be a lack of clear guidance, leaving me unsure which tasks to complete first. Even after using the software for a week, I still found myself repeatedly needing to reach out for telephonic support. While the support team was polite and answered my questions, the responses were sometimes too general without offering straightforward solutions. This meant that next time I use the software, I will probably require help again rather than being fully independent. Automatic updates didn’t seem to improve usability in my case and sometimes changed features that I was just getting used to. The invoicing and payment process was the only part that felt adequately clear and smooth. Despite my small reservation about the software’s fit for my workflow, I appreciate the effort made to assist me, but I remain quite frustrated and unsure if the platform will suit me better in future attempts.