Still frustrating but it’s getting easier to follow
The training and onboarding process has been a bit of a drag day to day. I get that the system is complex and there are multiple steps to learn, but honestly, keeping up with everything week after week has been tiring. The instructions are clear enough but I keep having to repeat explanations about how to use the calling tools and handle the database feature in the software. It’s not the first time I’ve done remote workflow training, so I thought it’d be simpler now, but no. The dialer works mostly fine but sometimes it acts glitchy, which just adds to the weariness. Telephonic support can be hit or miss—sometimes they help quickly, other times it feels like I'm waiting forever for a callback. On the bright side, invoicing and payment were straightforward and the sign-up didn’t cause any issues. It’s manageable but I wouldn’t say I’m confident—it feels more like I’m just getting by.