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WFHI review

Still figuring it out, clicked only after much self-help

2 out of 52 of 5Verified customerTraining and onboarding

Still figuring it out, clicked only after much self-help

When I first started the training and onboarding with WFHI, it was clear that a lot of it would need to be figured out by myself rather than being fully guided. The training materials were available, but the instructions sometimes assumed prior knowledge that I did not have, which made initial progress slow. I spent considerable time experimenting with the software's calling tools and database to understand their features since the onboarding did not thoroughly cover practical use cases. It was only after a few days of self-study and reaching out to support multiple times that things began to make sense. The automatic updates would occasionally change interface elements without much warning, adding to confusion at times. Payment and invoicing were straightforward, but the practical application of training had to be left largely to personal initiative. Overall, the moment it clicked was gradual as I pieced together different parts of the system on my own rather than having a structured, fully guided learning experience provided from the outset.

Chaitanya ChadhaPunjab, IndiaExperience: Published:
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