Stepwise process was okay, but felt a bit disjointed
I was expecting the entire sign-up, training, and software access process to be more fluid, sort of like a guided flow with fewer surprises. However, I found the initial sign-up and payment steps quite straightforward, which met my expectations well. But afterward, the jump into learning the dialer tools and managing the database felt a bit abrupt — it was not as organized as I thought it would be. I had hoped for smoother transitions from one stage to the next. While the telephonic support was helpful, figuring out how to use updated features after auto updates required some extra effort. So overall, the experience was neither fully coherent nor chaotic. The pacing and sequence were good enough for me to keep pushing forward, but a more connected flow would definitely enhance the user experience. I’m okay with the system now, though it could have been more intuitive.