Steps were okay but lacked some clarity and pacing
My experience with the sales and pre-purchase steps was mixed in terms of how well they flowed. On the positive side, the sign-up process was straightforward and the initial training resources were helpful enough to get me somewhat ready for using the software. The invoicing was clear, and payments processed without hassle. However, I felt like some parts of the process were out of order or missing detail. For example, I would have preferred receiving more detailed info about the calling tools and dialer earlier in the process so that I could better plan my workflow. Sometimes the automatic updates introduced new features without adequate notice or explanation, which made adjusting to them tricky. The telephonic support was helpful but occasionally hard to reach right when I needed them. Overall, while the basic steps were in place, I think adding clearer pacing and more detailed previews before purchase could help make the experience smoother for new customers looking to integrate this software into their work effectively.