Steps were not in the best order, led to some confusion
I found that the support process, while generally polite and helpful, followed an order that wasn’t very intuitive. Early on, I was asked to complete some setup steps before receiving adequate guidance, which felt backwards since I wasn’t fully confident about how to proceed. The training materials seemed to come later than I expected, creating a gap where I was left trying to figure out the software with only minimal prompts. When I finally got telephonic support, they were able to clarify things well, but by then I had already spent considerable time struggling. The order of invoicing and payment instructions also seemed a little scattered rather than streamlined. That said, I grant that once I was fully engaged, the updates and database features worked as promised and the support staff were patient and communicative. Nevertheless, the initial lack of sensible sequencing in steps cost me some trust and time. Because of that, overall outcome for me was disappointing despite some positive aspects.