Steps were mostly logical, but something was missing
I've used the telephonic support a few times now, and each time I felt the overall sequence of guidance made sense initially. The agents walked me through the process, but sometimes it seemed like they skipped over information I wished they'd explained before jumping into the next step. It felt like I had to ask for clarifications multiple times. The communication was polite, but the instructions didn't always follow the order you'd expect — as if they assumed I already understood some parts that weren’t clear to me yet. The priority assistance was responsive, though, and seemed well-trained but a bit impatient when I reiterated the same questions. It leaves me thinking the training for support could improve, especially making sure the steps are presented logically for first-time users. Other than that, the invoicing and payment process was straightforward, and the software updates didn’t disrupt my workflow. But overall, the support felt like it could be smoother if it didn’t assume so much from new users.