Steps were missing clear guidance and felt jumbled
Honestly the whole sign-up and onboarding felt confusing and out of order. The instructions were sparse and made it difficult to follow what exactly needed to be done first versus later. I expected a clear sequence for training, setting up the calling dialer, and uploading my contacts to the database but instead, these steps were mixed up. It felt like they assumed I already knew some parts and skipped explaining them fully. Also the invoicing process was not very transparent upfront which added to frustration. I was hoping for a simple payment flow but saw no clear information on what comes when. The telephonic support took quite a while to respond and once connected, I did not get detailed answers to my questions. Overall, it felt like the user journey was poorly thought through. If they could provide a logical step-by-step guide with explanations for each phase, it would be better. As it stands, I spent too much time trying to figure out the order to do things and got tired of asking the same clarifications multiple times. It really missed what most users like me would need when buying software for remote workflows.