Steps were logical but missed a clear overview
I found the support quite accessible and the communication generally clear during the onboarding phase. The steps laid out in the training modules followed a fairly sensible order, which made the whole arrangement easy to grasp. However, there was something missing that made it less seamless for me: a consolidated overview that outlines the entire process at the beginning would have been very useful. Without that, it took a bit of piecing together to understand how each segment connected to the overall workflow. When I reached the stage of using the dialer tools integrated in the system, the guidelines helped but that initial roadmap could have saved some hesitation. The database feature was introduced smoothly, but clarity about how it plays into follow-up tasks could be better emphasised. Overall, the assistance through telephonic support added reassurance especially when minor glitches occurred. A warm and patient approach from support staff was appreciated, but even a more detailed walkthrough during early steps would have enhanced the experience for someone like me.