Steps were in sensible order but missing something
I went through the sales process expecting a fairly direct sequence, and for the most part, it was. Signing up was straightforward, and receiving the invoice shortly after was in line with my expectations. Then I got access to the software and training materials, which were made available quite promptly. However, what I felt was missing was a clear explanation or overview of the calling tools and dialer early on. The initial steps focused more on signup and basic software introduction, but I would have appreciated a guided walkthrough or video demo for those features before diving in myself. Having that before I started would have saved some trial and error time. Still, the invoicing and payment process worked smoothly and the automatic updates felt seamless once I was set up, so it wasn’t all negative. It just felt like a piece was left out that could have made the transition easier and more confident from the start.