Steps were clear but sequence lacked some logic
Using the software over the past few weeks, I noticed that while each step in the workflow is well designed, they don't always follow the most efficient logical order. For example, signing up is straightforward and easy to understand, and invoicing works smoothly with very few hiccups. However, the onboarding flow introduces features in an order that felt a bit out of sync with how I actually use the dialer and database features day to day. The automatic updates running in the background are a plus, as they require no user intervention and keep the system current. Telephonic support was helpful, although sometimes I felt the priority assistance could have been better coordinated with my workflow needs. Overall, the software offers solid functionality, but a better alignment of the setup steps would improve the initial user experience and save time during onboarding.