Steps to sign up went well but order of training could improve
When I first signed up for the software and training package, I expected the onboarding steps to follow a logical progression starting with an overview of the database and calling tools, then moving onto the detailed dialer functions. However, the actual sequence started with the billing and payment process before I had a chance to explore the core software capabilities. This felt a bit backwards since I would have preferred to understand how the system works before dealing with payment. That said, the sales process itself was straightforward and the team explained invoicing well. The training content was comprehensive, even if the order was slightly confusing initially. Overall, while the sign-up and invoicing part went exactly as I expected in a professional manner, I think placing software orientation earlier in the sequence would make the onboarding experience smoother and more aligned with user needs.