Steps sequencing was a mess, except invoicing fine
The whole pre-purchase flow felt chaotic from the start. I found the steps poorly ordered; for instance, they asked for payment before fully explaining the database feature or how the calling tools operate. This meant I was unsure what I was really paying for until later. There was no logical progression through onboarding or training either, which made me feel lost at times. On the plus side, the invoicing and payment part worked smoothly with clear options and confirmation emails. Despite that, the rest of the sign-up and setup process was frustrating enough to overshadow this one good point. Overall, the steps could be rearranged so users understand the product better before committing, and to prevent confusion about what they get. This disorder reduced my trust and satisfaction considerably. If they fixed the order of things and improved explanation before payment, I might reconsider, but as it stands, it felt like a badly planned sequence wasting my time and energy.