Steps sequence good, but overall ordering confusing

Steps sequence good, but overall ordering confusing

Setting up the calling tools and navigating the onboarding steps felt disjointed. While the initial tutorial on the database was fairly clear, I found the overall order of instructions not very sensible. For example, the dialer setup came after training on automatic updates, which seemed backwards since you need to access the dialer quickly to start calls. It felt like the steps could be arranged more logically for someone new. Support was reachable but explanations often repeated past points without clear progress. A small positive was that the invoicing and payment process was straightforward and transparent. Otherwise, the experience left me frustrated with the workflow sequence.