Steps organized and not organized - kuchh simple, kuchh scattered
The sales and pre-purchase steps followed by the platform had mixed organization. The sign-up and payment process were straightforward and easy to follow, which was good. However, the sequence involving the training schedules and access to the calling tools felt a bit disjointed. It seemed like I had to wait unnecessarily to access some important features of the software, which I felt could have been better sequenced. The invoice delivery was timely, but what disappointed me was that the onboarding instructions were not as clearly laid out in the initial steps compared to the later communications. While the support was available when I reached out, having more clarity in early stages would have enhanced the flow. Overall, a combination of a sensible order and some poorly timed steps made the experience neither smooth nor totally frustrating.