steps ok but missing some info
So I went through the pre-purchase steps and honestly the order felt kinda all over. They gave a quick intro to software then jump to signing up without much on db features or calling tools which I thought were pretty important. Some parts of the training and onboarding came after payment which made me wonder why not explain those first so people know what they’re really signing up for. The billing process was clear and payment easy enough but still, I felt like they hadn’t covered how updates would happen automatic or how support hours match your working hours until later. Good thing is the portal is easy to use and calls went through smoothly after setup, but all of that came after few days of confusion during sign-up. Basically would’ve liked a more sensible flow with details before money exchange and not after. Maybe add a clearer walkthrough to keep things simpler before paying. I did get support calls and responses but wish the order and info were more aligned, felt like putting pieces together on my own.