Steps not in right order, something important missing
I tried to go through the billing and payment setup for WFHI, but I kept feeling a bit lost. The sequence of steps didn't quite make sense to me. For example, I got to the invoicing part before I even fully understood how the plans and fees worked, which made the whole process confusing. There was no clear guide or checklist that showed me what to do first or what came next. I was hoping the training would cover these details thoroughly, but it seemed to focus more on the software usage and less on payment logistics. When I called support, they helped, but it felt like they were explaining bits without connecting the bigger picture. I was also surprised there was no clear breakdown of how payment impacts access or updates — it was like this crucial info was missing. It could have been better if the payment steps were lined up logically and if the instructions made it easier to understand what the next action should be. At this stage, I feel unsure if I fully grasp the financial side of WFHI’s offerings, which makes me hesitant to move forward.