Steps mostly logical but a slight mix-up near the end
I found the onboarding process overall to be quite sensible. The order in which the steps were presented helped me gradually get comfortable with the software. Initially, the introduction to the dashboard and database made it easy to understand my workflow requirements. The dialer training and calling tools segment came at a good point, so I was familiar with the setup by then. However, one small difficulty I faced was with the support communication. There was some slight confusion about the telephonic assistance steps, as the instructions weren’t as clear at that point. That made me pause and consider what to do next. However, the automatic updates installation was smooth and didn't interrupt the workflow, which was appreciated. Sign-up and payment processes were pretty straightforward and did not detract from a generally good pace in onboarding. All in all, the sequence mostly worked well and felt intentional, just a small part towards the end could use clearer direction. I would say it’s a positive experience with just a minor reservation about the clarity in support communication steps.