Steps mostly clear but not in ideal order
I was expecting a smooth onboarding process with each step logically following the last, but my experience was mixed. Initially, the sign-up and invoicing felt straightforward and well organized. However, when it came to training and setting up the dialing tools, the sequence seemed off. Some instructions related to the database feature appeared before I had accessed it properly, which caused confusion. Support was reachable by phone, yet I had to explain my position repeatedly, suggesting their communication was not as coordinated as I hoped. Automatic updates did work consistently, which I appreciated, but the inconsistency in the order of steps made the overall experience lukewarm. So while certain parts like payment processing were handled well, others left me pausing and figuring out the next move on my own.