Steps missing logic, felt like trial and error
When I first tried using the support system, I found the process orders lacked clear sequencing. It felt like I was jumping between unrelated steps without any logical progression, which made solving my issue more time-consuming. The telephonic support did offer patience, but because the steps to troubleshoot weren’t clearly laid out, I spent too long explaining my problem in detail multiple times. Also, the automatic updates seemed to restart the software at odd times without warning, which disrupted my workflow. Sign-up and invoicing were basic enough, but the overall user flow in onboarding and support seemed like it could be significantly improved by better structuring guidance. This lack of order reduced my confidence in relying on the software or its help system, even though some individual aspects like the dialer were fine.