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WFHI review

Steps mein thodi confusion, par ajeeb experience nahi thi

3 out of 53 of 5Unverified experienceSupport and communication

Steps mein thodi confusion, par ajeeb experience nahi thi

Training and support process mere liye thodi mixed rahi. Jab mein software setup kar rahi thi, toh sab steps clearly explain nahi hue. Kabhi lagta tha ki pehle jo seekhna chahiye tha woh baad mein samajhna pada aur kabhi lagta tha ki support thoda unorganized hai. Lekin badi baat yeh hai ki training material theek tha, aur dialer use karne ke baad kaafi cheezein simple lagne lagi. Telephonic support se madad mili, par kai baar simple queries ke liye bhi thoda zyada wait karna pada. Jo database feature hai, woh hamare workflow ke liye thoda complex tha initially, magar jaise jaise samajh aayi, waise waise use karne mein improvement hua. Payment aur invoicing ka process clear tha, yeh achha laga. Overall, mujhe lagta hai ki main fir se yeh process repeat kar sakti hoon agar kabhi zarurat padti hai, kyunki jo bhi tha usme kuch usefull aspects the, lekin thoda aur structure hota toh behtar hota. I appreciate ki automatic updates se software better hota gaya hai aur naye features time to time add hote rahe. Training sessions ke dauran mujhe laga kabhi kabhi pace thoda fast tha, jiski wajah se kuch basics chhoot jate hain. Par fir bhi kai important cheezein samajh mein aayi jis se main daily kaam mein aaraam se software use kar pa rahi thi. Haalanki pura support system thoda better organize ho sakta tha, par overall experience zyada negative nahi raha.

Chhaya DasguptaAssam, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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