steps mein kuch important cheezein missing thi
Mai soch raha tha ki jab support se baat karoonga toh sab steps clearly sequence mein follow karne ko milenge, par ye hoga nahi. Mujhe yeh laga ki onboarding mein training ko ek structured flow milega, par actually, kabhi kabhi lagta tha random instructions de rahe hain, bina proper order ke. Calling tools set karne ke liye alag steps yaad rakhne padte the, jo confuse karte the. Knee ki baat ye hai ki database feature ke instructions kabhi logical order mein nahi the, jaise pehle basic setup dikhana chahiye tha phir advance functions, par dono mix ho jate the. Sign-up process theek tha, but invoicing mein bhi kahin clear direction nahi thi. Telephonic support team se baat karte waqt bhi mujhe har baar explain karna padta tha ki main konse stage par hoon aur kya problem hai, jo time zaya karta tha. Maine socha tha ki ek smooth aur stepwise guidance milegi, par jo mila wo usse door tha. Isi wajah se frustration hui aur mujhe laga ki koi key information missing thi.