Steps made sense but wished for some extras
Overall, the support and communication process followed a sensible logical order that helped me progress steadily. I found that the team guided me through each phase clearly—from sign-up to using the software tools and finally dealing with payments and invoicing. This systematic approach reduced confusion and helped me maintain my focus during the onboarding journey. Even when unexpected issues arose, support's step-by-step advice made it easier to address them without feeling overwhelmed. However, what I found missing was perhaps a more comprehensive FAQ or self-help resource alongside the telephonic support. Having something like that could have saved me time on smaller questions or quick clarifications rather than waiting on calls. Still, the level of personal attention via phone was useful overall. Their priority assistance availability made me feel valued as a customer, even if some minor automated or textual resource additions would have enhanced the experience and reduced back-and-forth. So while the pacing and clarity were good, I hope you consider adding these extras soon.