steps in support were surprisingly unhelpful and confusing

steps in support were surprisingly unhelpful and confusing

I found the telephonic support disappointing mainly because the steps they asked me to follow were illogical and didn’t solve my problem. Instead of resolving the workflow issue rapidly, I was bounced between repetitive resets and unrelated suggestions. This lack of a clear and logical progression was frustrating, and it felt like they didn’t understand the software behavior fully themselves. I expected a smoother, more structured troubleshooting path, but instead, I wasted time trying to explain the basics repeatedly. This surprise lack of order not only slowed resolution but also made me feel unsupported and baffled by the whole process.