Steps generally made sense but would I do it again?
Working through the training and onboarding steps, I found them mostly logical and arranged in a sensible order. The progression from learning about the software access to practicing with the calling tools and database felt straightforward, so I didn’t get lost or confused. On the other hand, some steps seemed to repeat information, or they didn’t delve deeply enough into more complex features. For instance, the dialing system had nuances that I only discovered much later, which could have been better highlighted earlier. The support during onboarding was okay, answering questions as they came up but not proactive. Even though the automatic updates sometimes caused minor bumps, they kept the software up to date. Given all that, I think I would consider doing the onboarding again if needed, especially because it helped me get a handle on the basics. Still, I’d hope for a more streamlined or enhanced experience next time to feel fully ready from the start.