Steps felt like a long, confusing wait before anything made sense

Steps felt like a long, confusing wait before anything made sense

The whole sales and pre-purchase process was more complicated than necessary. I had to jump around different steps without clear direction, like trying to set up my account before even receiving crucial software credentials. The sign-up flow didn’t feel logical, and the invoicing details were only clear late in the process. Payment methods felt buried under layers I wasn’t prepared for. I expected to get started faster but ended up wasting time trying to understand the order of steps. There wasn’t enough upfront clarity about what would come first, and support didn’t help much during this pre-purchase phase. Overall, it was frustrating and inefficient to navigate what should have been straightforward.