Steps felt a bit jumbled but support did okay
The support process itself was mostly adequate, though I noticed that the steps they had me follow during troubleshooting seemed a bit out of order. For instance, I was asked to restart the software multiple times before we checked if the database sync was actually active. In my experience, that should have been the first thing to verify. This back-and-forth felt inefficient at points, and it made the whole process drag longer than necessary. On the brighter side, once the right step was approached, the support team was quite responsive and helpful, explaining clearly what needed to be done. I appreciated their patience and the way they communicated despite the roundabout path to the solution. However, the overall sequence of instructions could be improved to be more sensible and logical. It’s not that the assistance was poor, just that the workflow of support could leave users confused due to the order in which information and tasks are given. For me, this was the main reservation about the communication side of WFHI’s services, but I’ll admit they’re willing to help and seem reliable when you get to the core issues.