Steps didn't flow logically for me
You should review the order in which steps are presented during setup and training because it felt somewhat disjointed. The sequence of onboarding instructions often required backtracking to previous stages, which made it harder to maintain a clear workflow. Support was there over phone, but sometimes the directions they gave assumed prior knowledge that I did not have yet. The dialer tool and database features functioned decently once configured properly, but the process to get them online was not straightforward. Updates happened automatically in the background but sometimes altered settings without telling me ahead of time. Sign-up and payment were the most straightforward aspects, showing that you might want to reconsider the complexity of the earlier stages. Overall, the system works but the order you have now might not be the best for new users.