Steps didn't flow, but I completed sign-up
When I first started using WFHI, I found that the order of steps in the sales and pre-purchase process was quite confusing. The sign-up flow jumped around and sometimes I wasn't sure what information I needed to provide next, which caused some frustration. On the plus side, the invoicing and payment process seemed straightforward once I reached that part. However, overall I think the onboarding steps could have been structured in a more sensible sequence for a smoother introduction. It felt like trying to put together a puzzle without having a picture on the box. Although I appreciate that the system eventually got me through, I think this could be improved for anyone new trying to get set up. I’m left a bit uncertain about whether the workflow is truly optimized for ease of use, so I might hesitate to recommend it without some reordering of the initial steps. The tools and features appear capable, but the initial navigation left me feeling unsure about whether I was doing things correctly, which is not ideal when you want to get started quickly.