2 out of 52 of 5Unverified experienceSoftware and access
Steps didn’t click logically for me at all
The sequence of steps in the onboarding and software access just didn’t make sense at one point. I found myself stuck because the instructions seemed out of order, which made using the dialer confusing. The database setup was supposed to come first but was presented later, completely breaking the flow. Without a clearer flow or more intuitive guidance, it felt like I was guessing what to do next rather than following a system. One positive was that telephonic support was reachable, but honestly, it shouldn’t be required for such basic flow issues. The moment it did not click was when I realized the training and software steps were poorly coordinated and could definitely be streamlined for better understanding.