Steps arrange ache hain, par thoda unsaaf flow bhi hai
Support se baat karte waqt mujhe lagta tha ki process mein kabhi kabhi thoda unclear ordering hota hai. Jab main kisi problem ke baare mein call kar rahi thi, support team ne pehle basic issues address kiye jo ki acha laga kyunki unhone mujhe step-by-step guide kiya. Par phir bhi kuch times wo steps thode out of sequence lagte the jahan mujhe baar baar back and forth hona pada between different support phases. Iske bawajood, telephonic support ki tone calm aur helpful thi, jo overall positive tha. Mujhe laga ki software ka training aur onboarding flow zyada logical aur smooth ho sakta tha agar wo thoda zyada aligned hota. Invoice process aur payment options kaafi clear diye gaye the, woh achha tha. Dialer aur calling tools achi tarah work karte hain par database related queries ke liye mujhe thoda zyada intezar karna pada. To yeh combination ne mujhe yeh sochne pe majboor kiya ki good points hain but thodi jagah thodi improvement zaruri hai.