Step wise samajh nahi aayi, confusion hi hua
Mujhe laga ki onboarding aur training ki jo steps diye gaye the, woh mujhe samajh mein nahi aaye. Jaise hi sign-up kiya, mujhe turant dialer activate karne ke liye bola gaya, lekin software ke dashboard pe uske options itne clear nahi the. Database integration ke steps thoda ajeeb tareeke se diye gaye tha, jisme logically connection nahi dikh raha tha ki pehle kya karna hai aur baad mein kya. Mujhe lagta tha ki agar ye steps kisi aur order mein diye hote, toh shayad mera confusion kam hota. Training session ke dauraan bhi repeat hone wala koi proper sequence nahi tha, kabhi dialer ke baar mein baat hoti, kabhi database. Is wajah se main khud ko disorganized feel kar raha tha. Telephonic support se samasya ka samadhan karwana difficult tha kyunki jo janaana chahiye tha, woh properly explain nahi hua. Payment process mein bhi mujhe lag raha tha ki invoice aur payment confirmation ko proper tarah se track karna mushkil ho raha tha. Mere liye jab kabhi clarity nahi mili toh maine socha ki shayad ye product mere kaam ke liye sahi nahi hai. Isi liye ek moment aisa tha jab mujhe laga ki main is software aur training mein phasa hua hu aur iska fayda nahi ho raha. Isliye mujhe yeh nahi lagta ki training aur onboarding logically ordered thi.