Step wise process mein clarity kahan thi?
Maine socha tha ki onboarding process simple hoga, par waisa bilkul nahi tha. Support se baat karna koshish karta raha, par samajh nahi aaya ki steps logically arranged hain ya bas random order mein diye. Dialer setup karte waqt, pehle database integrate karwana chahiye tha, par wo baad mein karne bola gaya, jo mera kaam badha diya. Har time mujhe lagta ki mujhe khud hi step sequence ka pata lagaana padega, support se koi clear guide nahi mili jo mere liye step wise explain kare. Software aur training dono mein hi ye cheez missing thi, jisse frustration badhta raha. Main samajhta hoon ki automation ka concept hai, par jab tak step by step guidance clear nahi hoti, sab kuch thoda confusing hi lagta hai, especially jab telephonic support bhi continuous nahi milta. Invoice aur payment mein bhi clarity thi, par poora process complex lagta tha kyunki mere queries ko time par address nahi kiya gaya. Soch raha tha ki mujhe organize tareeke se sikhaya jayega, par asli experience disappointment tha. Main aage bhi expect karta hoon ki ye cheez sudhregi taki naye users ko problem na ho.