2 out of 52 of 5Verified customerSales and pre-purchase
Step order in sales process thoda uljhan tha
Sales aur pre-purchase process ekdam se smooth nahi tha. Jo step-by-step flow hone ki ummeed thi, woh thoda mix-up ki tarah laga. For example, mujhe pehle payment details fill karni padi jabki main abhi software ki samajh nahi bana paya tha. Yeh thoda backwards lagta hai. Par invoice process jo baad mein aaya, usko main theek samajh sakta hoon; woh accha organize tha aur clear tha ki kya charge hone wala hai. Lekin overall jo pehle steps the, jaise information input karna aur package select karna, woh thoda out of order laga aur confusion create kiya. Agar yeh sequence thoda better aligned hota toh purchase ke liye decision lena easy hota. Bas is wajah se mera experience thoda interrupt hua.