Step order in sales process didn’t quite click for me
The initial steps in the sales and pre-purchase process felt somewhat disjointed and not very intuitive. When I started exploring the options, I expected a logical flow from introduction to detailed onboarding explanation, then to sign-up and payment. However, some parts seemed to jump ahead before I fully understood what was offered. For instance, invoicing details came up only after sign-up rather than being explained beforehand, which was a bit confusing. The software demo and training outline were provided later than expected, leaving me feeling unprepared when I tried the calling tools early on. On a positive note, the pre-purchase support was available and responsive, so I could get answers relatively quickly, even if the sequence of steps wasn’t ideal. Navigation between sales, support, and training portals could be smoother too. Overall, the process works but could benefit from better sequencing to help users build clarity gradually. I’m not sure there was a precise moment where the process fully clicked for me, but the team’s willingness to assist did help mitigate some of the rough edges during onboarding and payment.