Step order felt incomplete; could be rearranged for clarity
The step-by-step setup guide for the software felt a bit disjointed, primarily regarding the order of instructions given during onboarding. Important stages like database integration and dialer configuration were explained, but not always in a sensible sequence that matched the workflow I expected. For instance, I found myself needing to jump back and forth between steps about signing up versus accessing calling tools without clear prompts. While the overall information was present, a more logical and linear progression would have made it easier to follow. Further, some sections lacked explicit cues on when automatic updates take effect, which could cause confusion. On the plus side, the telephonic support helped clarify some of these uncertainties but did not compensate completely for the unclear flow. I think the process needs refinement in chronological order to aid new users in understanding each step’s purpose without missing or repeating any.