Steady but a bit slow overall experience
The whole sign-up and pre-purchase process was okay but involved more waiting than I expected. Initially, the sales team was quite responsive, answering my questions and explaining the software features clearly. However, there were a few moments where I had to repeat certain information multiple times which felt a bit tedious. I understand that some things require verification, but I was hoping for a smoother flow. The invoicing and payment steps were straightforward which I appreciated. After signing up, there was a noticeable wait before I got access to the training sessions. Once the training kicked off, it was useful but the scheduling took longer than I thought it would, which made me somewhat impatient. Overall, the engagement felt warm and professional, yet the delays and the slight repetition somewhat detracted from the experience. I am neither dissatisfied nor overly impressed. It felt like a normal business process where not everything is seamless. I think with a little more attention to reducing wait times and better coordination, the initial experience could be improved significantly. So, this is a balanced view of things as they were during my interaction.