Stayed stuck mostly figuring it out solo
Honestly, the support and communication were a bit lacking overall. A lot of times, I had to figure things out on my own without much guidance from the support team. Telephonic support was available but often slow or generic, which didn’t really help when specific issues came up. The onboarding process wasn’t as hands-on as I expected, so I had to piece together quite a bit from the documentation. While the software updates happened automatically, they sometimes caused unexpected changes that I couldn’t get immediate help with. Invoicing and payment details were available, but when I had questions, the answers weren’t always satisfying. Overall, I ended up spending a good amount of time troubleshooting solo. Not the smoothest process, and I didn’t find the communication to be very proactive or supportive during this phase.