Starting was slower than I thought, mostly a hassle
Honestly, getting started with the training and onboarding was a frustrating experience for me. It took a lot longer than I expected to get fully set up. The initial sign-up process seemed simple enough, but when it came to using the software and understanding the workflow, there weren't enough clear instructions. I struggled through the first week, trying to figure out how the dialer and database features were supposed to work together. The calling tools were confusing, especially because updates kept changing the interface without warning. I wish the training sessions had been more detailed or paced better to ease this learning curve. One positive was that the telephonic support team was somewhat helpful when I reached out, giving some guidance. Still, the delays and unclear onboarding steps put me behind schedule, and I felt like I had to spend most of my time figuring things out on my own rather than focusing on my actual remote workflow. Overall, while the platform has potential, the slow start and complicated onboarding made me hesitant about fully relying on it anytime soon. More clarity in early training would make a big difference.